#FS-8842
dotSync
GPS calibration failing on practice field — show is Saturday and we've tried recalibrating four times…
Maple Ridge HS
7m ago
Open
#FS-8841
VARSITY
Game film upload stuck at 87% for 2 hours — JV game tonight needs to be tagged before tomorrow's…
Westfield Academy
12m ago
Open
#FS-8839
DOWNBEAT
Parents not receiving event reminders — about 30% of parents say they didn't get the bus call…
Lincoln HS Marching
38m ago
Open
#FS-8836
ezMet
Tempo ramp drifts when ensemble click is on — measured ~40ms drift between front and back of ensemble…
River Valley DCI
1h ago
Pending
#FS-8833
VARSITY
Recruiting profile shows wrong GPA — student's transcript pulled but GPA showing as 2.8 not 3.6…
Northgate HS
2h ago
Open
#FS-8829
dotSync
Pyware import dropped color guard sets — only the brass and percussion sets came through, guard is missing entirely…
Roosevelt HS
3h ago
Waiting
#FS-8825
DOWNBEAT
Volunteer signup not saving — booster parent says she clicks Save and it just spins…
Valley View HS
4h ago
Open
#FS-8819
VARSITY
Question about NIL disclosure form — AD asking if the new Texas UIL disclosure auto-populates from…
Plano West HS
6h ago
Open
#FS-8814
ezMet
Feature request: 7/8 + 5/8 alternating meter — drum corps designer asking if we can support odd-meter alternation…
Crimson Knights
11h ago
Pending
Customer Search
Find by school name, AD or director name, email, account ID, or phone.
MR
Maple Ridge HS
Maple Ridge Unified · Springfield, IL
Account ID
FS-2847
Plan
fieldSuite Complete · $3,999/yr
Renewal
Aug 14, 2026 (104 days)
Primary Contact
Janet Kowalski · AD
Email
jkowalski@maplehs.edu
Phone
(217) 555-0142
Members
387 students · 24 staff
Health Score
82 / 100 · Healthy
VARSITY
VARSITY HS Mid
For schools 400–1,500 students · 18 sports active
$3,499/year
DOWNBEAT
DOWNBEAT Mid
75–150 marching members · 142 active
$599/year
dotSync
dotSync Single Show
"Echoes of the Hollow" · 2026 season
$499/year
Bundled Total
$3,999/yr · Suite bundle
#FS-8842
dotSync
GPS calibration failing on practice field
7m ago
#FS-8401
VARSITY
Eligibility report not exporting to PDF
12d ago
#FS-8312
DOWNBEAT
Calendar sync stopped working on iOS
23d ago
#FS-8219
VARSITY
Hudl import wizard hung
31d ago
#FS-8077
DOWNBEAT
Question about announcement read receipts
42d ago
+ 42 more tickets · View all
Last LoginToday, 8:14 AM CST
DAU (30d)312 unique users · 81% of roster
Video Storage147 GB / 250 GB tier
Drill Imports2 shows uploaded · 2026 season
Tempo Programs14 programs in shared library
API Calls (24h)2,847 calls · within limits
Pinned · Sarah K · Apr 18
AD Janet has band director on speakerphone for nearly every call. Loop both unless they specify. Prefers SMS over email for urgent stuff.
Mike T · Apr 12
Their booster org pays for Suite renewal, not the school district. Renewal contact = Linda M. (treasurer).
Demo Agent · Mar 28
Walked through new compliance pack for IL state association. They'll be a good case study candidate.
VARSITY
99.97%
Uptime · 30 days
API latency142ms
Active sessions2,847
DOWNBEAT
99.81%
Uptime · 30 days
API latency387ms
Push delivery97.2%
ezMet
100.00%
Uptime · 30 days
Sync drift±2ms
Daily users14,802
dotSync
99.94%
Uptime · 30 days
GPS lock rate98.6%
Active fields1,204
Recent Incidents
Today · 14:22 CST
DOWNBEAT
Push notification delivery delayed · investigating with FCM provider
~3% affected
Mon · 09:14 CST
VARSITY
Game film transcode queue restored after 22min backup
Resolved
Sun · 02:48 CST
dotSync
Brief GPS service degradation in EU region during scheduled maintenance
Resolved
Sat · 19:01 CST
VARSITY
Stat tablet sync briefly degraded during peak Friday-night traffic
Resolved
My Recent Actions
14:42:08
Demo Agent
Signed in to console from 10.42.x.x
SESSION
14:42:31
Demo Agent
Viewed customer record FS-2847 (Maple Ridge HS)
READ
14:43:12
Demo Agent
Opened ticket #FS-8842
READ